Return Policy

Quotes and Purchase Orders

All Quotes are provided and Purchase Orders are accepted at the discretion of BDC Services, and are subject to availability.

The Customer may request a Change to a Purchase Order provided that the request for Change is delivered to BDC Services at least thirty days (30) prior to the Products being dispatched from BDC Services or its authorised third party’ site/s, or otherwise with the prior written approval of BDC Services. Customer shall pay to BDC Services all reasonable costs associated with the Change. 

The Customer may cancel a Product order provided that such cancellation is delivered in writing to BDC Services at least thirty days (30) prior to the Products being dispatched from BDC Services or its authorised third party’ site/s, or otherwise with the prior written approval of BDC Services.  In the event of any cancellation Customer shall pay to BDC Services a restocking fee equal to 25% of the Product order plus costs incurred by BDC Services for manufactured goods, and 100% for Equipment ordered by BDC Services pursuant to the Purchase Order being cancelled. 

Returns

Goods returned will only be credited to the Customer’s account if returned in the same conditions as delivered by the BDC Services to the Customer initially, and if returned and received by the BDC Services within seven days (7) from date of invoice. A restocking fee of 25% will apply to all returns, and BDC Services reserves the right to further deduct all reasonable costs incurred associated with the return.

Contact details

If you have any concerns, please contact us in accordance with the details set out below.

BDC Services

Address: PO Box 1671, North Sydney NSW 2059

Telephone: 1300 001 195

Email: accounts@bdcservices.com.au