BDC Services is committed to protecting your privacy. Accordingly, this Privacy Policy abides by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act), and describes how BDC Services and all its related entities (“BDC Services“, “we“, “us” or “our“) manages personal information that we collect in connection with your engagement with BDC Services including the use of its website www.bdcservices.com.au (Website).
This document together with the Terms and Conditions, Returns Policy and any other terms and conditions adopted by us from time to time and available on the Website constitute the legal relationship between you and us in respect your engagement with BDC Services including the use of its Website.
This Privacy Policy was last updated on 13 October 2017.
1 Types of Personal Information BDC Services collects
BDC Services will collect Personal Information about you that is reasonably necessary for us to provide you with our products and services. The type of Personal information collected will depend on our relationship with you but may include:
(a) Name, residential address, business address, email address and contact telephone numbers;
(b) Information that is required or authorised by law;
(c) Opinions about our products, services and/or staff;
(d) Bank account details and credit / debit card details; and
(e) Details about Website through the use of cookies.
Sometimes we may be provided with your Personal Information via other means other than through our normal means of collection. Where this occurs we will only collect, hold, use and or disclose that information if we could otherwise do so had we collected it by means permitted by the APPs and this Privacy Policy.
2 Analytics and Cookies
BDC Services may collect information from how you use our website to help us to better tailor our services to you. When you access and use the Website we will record and log for statistical purposes certain information about such access and use, including your IP address, the date and time of your visit, the parts of the BDC Services you access during your visit, your actions on the BDC Services, and the browser you are using. Generally, the information gathered is not personally identifiable and is used to improve the Website.
You may configure your web browser to accept or reject cookies, or identify when cookies are being sent. However, if you disable the use of cookies or remove or reject specific cookies from our website you may not be able to gain access to all of the content on our website.
3 Use of personal information
BDC Services collects Personal Information for the purpose of providing you with our products. In general, our uses of Personal Information include:
(a) providing you with (including updates in relation to) the products or services you have requested;
(b) communicating with you about the products and services that we offer (including calling and emailing);
(c) managing relations with third parties;
(d) conducting and improving our business to help us manage and enhance our products and services and improve the customer experience;
(e) human resources, compliance, quality assurance and staff training purposes; and
(f) identifying other products and services that we think may be of interest to you.
You can opt out of receiving direct marketing information from us at any time you can do this by following the instructions contained in the relevant electronic marketing message, or contacting us on our details below.
4 Personal Information and third parties
In our engagement with you, Personal Information may be disclosed to third parties. By completing and submitting an online order, requesting a Quote, or submitting a Purchase Order you provide your consent to BDC Services disclosing your information to relevant third party service providers and to use your information for the purposes described in this Privacy Policy.
BDC Services will take reasonable steps to confirm that third parties we deal with are also compliant with the Privacy Act. If we are legally compelled to collect or disclose your Personal Information to a third party we will notify you of this fact. Under no circumstances will we sell Personal Information.
5 How BDC Services protect your Personal Information
We strive to maintain relevant, reliable, accurate, complete and current Personal Information and to protect its privacy and security.
BDC Services will take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We may store your personal information in hard copy documents or electronically. We maintain physical security, such as locks and security systems, over our premises. We also use technology to maintain the security of our computer network and employ firewalls and other security measures such as passwords to control access to our computer systems. Where we store your personal information on computer servers maintained by third parties we ensure that those third parties use technology to keep your information secure.
Where the Personal Information is no longer needed or required to be retained we take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified.
6 Accessing your Personal Information
You are welcome to contact us on our contact detail below to request access to your information. Please note that in exceptional circumstances there may be some legal, administrative or other reason to deny access and we may not be able to inform you of the reason.
7 Correcting your Personal Information
If you believe that the personal information that we hold is inaccurate, incomplete or out-of-date, you should contact us.
We will promptly update any personal information that we hold which is inaccurate, incomplete or out-of-date. If we do not agree to update your information, we will provide you with our reasons.
8 Contact details
If you have any concerns, or wish to request or correct your personal information please contact us in accordance with the details set out below. We endeavour to respond within a reasonable period (usually 30 days).
BDC Services
Address: PO Box 1671, North Sydney NSW 2059
Telephone: 1300 001 195
Email: accounts@bdcservices.com.au
If your concern is not satisfactorily resolved, you may be eligible to refer the complaint to Office of Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.
